Services

Proactive Services

ITCS will consult with you in purchasing the right PC for you and your family.
ITCS can support you with some of the following software, that includes: Microsoft Office™, Office Accounting™, Quick Books™, Quicken™ and many others.
ITCS will install software/hardware on/in your PC.
ITCS is glad to help get you set up with a system.
ITCS will get you connected to the internet via Modem, DSL, Cable or FiOS.
ITCS will repair your PC back to operating condition, if NOT, ITCS will inform you.

Network Image

- iBackUp offers its customers that ability to perform offsite backups of their PC, Workstation and Server to ITCS's Storage Servers.
- iBackUp lets you control what to backup, when to backup and what to restore your data.
- iBackUp - Individual offers a low monthly storage fee, based on the actual storage used each month.
- iBackUp- Small & Medium Business offers a low monthly storage fee, based on actual storage used each month.
ITCS is able to monitor your PC/Workstation, Server, Network and correct problem before you know that there was even an issue.
ITCS is notified via e-mail that there is a possible or is an issue with your PC/WS, Server or Network appliance.
ITCS weekly checks your Servers Event Logs, Storage usage, Memory usage, Etc.
ITCS can monitor your backups and will either advise you or take care of any issue that arise.
ITCS can use iBackup to backup your data from a server to ITCS offsite for disaster recovery.
ITCS can perform disaster recovery testing of your backups to validate the media and procedure to restore your data.
ITCS offers Tier Based Pricing

Break-Fix Image

- ITCS offers its customers a service to monitor the performance of software - TeleForm, FileBound, PaperVision, Etc.
- ITCS offers to perform Hot fixes and Service Patches as the manufacturer publishes them on to there products.
- ITCS offers to give customers Remote Desktop Support for TeleForm, FileBound, PaperVision, Etc.
- ITCS offers to perform Backups of it data and files associated with TeleForm, FileBound, PaperVision, Etc.
- ITCS offers to use iBackUp to backup your data to ITCS offsite for disaster recovery.
- ITCS offers Tier Based Pricing
ITCS can perform Break & Fix Services on PC/Workstations
ITCS can perform Break & Fix Services on Servers
ITCS can perform Break & Fix Services on Printers
ITCS can perform Break & Fix Services on Network Appliances.
ITCS can have ready to go Workstations to temporarily replace a down or broken workstation until it is repaired or replaced.
ITCS offers Tier Based Pricing

iBackUp Image

PROACTIVE Service Solutions

· Security Monitoring

· Network Monitoring

· Server Monitoring

· Computer Monitoring

· iBackUp Service

· Disaster Recovery Testing

· Hosted Exchange

· Software Updates

· Operating System Support

· Application Support

· Desktop Support

· Hardware Break-Fix

· System Status Reports

· Value Added Services

· Automated Forms Processing

· WorkFlow Processes & Forms

· Document Management

Delighting our customers is our top priority. We welcome your comments and suggestions on how we can improve the support we provide to you.